Terms & Condition
Welcome to Sneakersby. These Terms & Conditions apply to purchases made through our website by customers located in the United Kingdom.
By placing an order with Sneakersby, you agree to these Terms & Conditions.
1. About Sneakersby
Sneakersby is an online sports products store serving customers in the United Kingdom.
2. Products
We make every reasonable effort to ensure that product descriptions, images, colours, sizes and specifications displayed on our website are accurate.
However, colours may appear slightly different depending on your device or screen.
All products are subject to availability.
If a product becomes unavailable after you have placed an order, we will contact you and, where appropriate, provide a full refund.
3. Prices
All prices displayed on our website are shown in British pounds (£), unless otherwise stated.
The total price payable will be displayed before you complete your order.
Where applicable, prices include VAT.
Sneakersby reserves the right to change product prices at any time. A price change will not affect an order that has already been accepted.
4. Orders
When you place an order, you are making an offer to purchase the selected products.
After placing your order, you will receive an order confirmation by email.
We reserve the right to refuse or cancel an order where there is a legitimate reason, including product availability issues, pricing errors, suspected fraud or payment problems.
If we cancel an order after payment has been taken, we will issue a full refund.
5. Payment
We accept the payment methods displayed at checkout.
Payment must be successfully completed before an order is dispatched.
You confirm that you are authorised to use the payment method provided.
6. Delivery
Sneakersby currently delivers only within the United Kingdom.
Delivery cost: FREE.
Our estimated delivery time is 10–14 days.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including courier delays, severe weather, strikes or other unforeseen events.
We will provide relevant delivery information after your order has been placed.
If your order has not arrived within a reasonable period after the estimated delivery window, please contact us at [EMAIL ADDRESS].
Nothing in these Terms affects your statutory rights regarding delivery.
7. Cancellation and Returns
Customers purchasing online have statutory cancellation rights under UK consumer law.
In addition to these statutory rights, Sneakersby offers a 30-day free returns policy, subject to the conditions set out in our Returns & Refunds Policy.
Please see our Returns & Refunds Policy for full details.
8. Faulty or Incorrect Products
If you receive a product that is faulty, damaged, incorrect or not as described, please contact us as soon as possible.
Your statutory consumer rights are not affected.
Depending on the circumstances, you may be entitled to a repair, replacement, refund or another appropriate remedy.
9. Intellectual Property
All content on the Sneakersby website, including text, graphics, logos, photographs and other materials, is owned by or licensed to Sneakersby unless otherwise stated.
You may not reproduce, distribute or commercially use our content without prior written permission.
10. Website Use
You agree not to use our website for unlawful purposes or in a way that could damage, disable or interfere with the website or its operation.
We reserve the right to restrict access to our website where reasonably necessary.
11. Liability
Nothing in these Terms limits or excludes any liability that cannot legally be limited or excluded under UK law.
In particular, nothing in these Terms affects your statutory consumer rights.
12. Privacy
We process personal information in accordance with our Privacy Policy.
Please read our Privacy Policy to understand how we collect, use and protect your personal information.
13. Changes to These Terms
We may update these Terms & Conditions from time to time.
The version applicable to your order will be the version displayed on our website at the time you place your order.
14. Governing Law
These Terms & Conditions are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protection rights that apply to you.