Privacy + Cookies

Privacy Policy

This Privacy Policy explains how Sneakersby collects, uses and protects personal information when you visit or purchase from our website.

1. Who We Are

Sneakersby is the business responsible for the processing of your personal information.

2. Information We Collect

Depending on how you use our website, we may collect information such as:

  • Your name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Order details

  • Payment and transaction information

  • Information you provide when contacting customer service

  • Information about how you use our website

  • Device and technical information, such as IP address and browser information

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders

  • Deliver your products

  • Process payments

  • Communicate with you about your order

  • Provide customer support

  • Process returns and refunds

  • Prevent fraud and protect our website

  • Improve our website, products and services

  • Send marketing communications where permitted and where you have provided the required consent

  • Comply with our legal and regulatory obligations

4. Payments

Payments may be processed by third-party payment providers.

Sneakersby does not necessarily receive or store your complete payment card details.

Payment providers process your information according to their own privacy policies and applicable security requirements.

5. Shopify

Our online store is hosted and operated using Shopify services.

Shopify and other service providers may process information on our behalf in order to provide website, checkout, payment, security and related services.

6. Cookies

Our website may use cookies and similar technologies.

Cookies may be used for purposes such as:

  • Making the website function correctly

  • Remembering preferences

  • Understanding website traffic

  • Improving website performance

  • Measuring advertising performance

  • Providing relevant marketing, where applicable

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage certain cookie preferences through the cookie consent tools available on our website and through your browser settings.

7. Marketing

If you subscribe to our marketing communications, we may use your email address to send information about Sneakersby, products, promotions and offers.

You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us.

We will not rely on marketing consent where another lawful basis is required.

8. Sharing Personal Information

We may share relevant personal information with trusted service providers where necessary to operate our business, including:

  • Shopify

  • Payment processors

  • Delivery and logistics providers

  • IT and website service providers

  • Email and marketing service providers, where applicable

  • Fraud prevention and security providers

  • Professional advisers where necessary

  • Authorities where required by law

We do not sell your personal information as part of our normal business operations.

9. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is handled in accordance with applicable data protection law.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, complying with legal obligations, resolving disputes and enforcing our agreements.

The exact retention period may vary depending on the type of information and the reason we hold it.

11. Your Rights

Depending on the circumstances and applicable law, you may have rights including:

  • The right to request access to your personal information

  • The right to request correction of inaccurate information

  • The right to request deletion of personal information

  • The right to restrict certain processing

  • The right to object to certain processing

  • The right to data portability

  • The right to withdraw consent where processing is based on consent

You can contact us using the details below to exercise your rights.

12. Complaints

If you have concerns about how we process your personal information, please contact us first so that we can try to resolve the issue.

You may also have the right to complain to the UK's Information Commissioner's Office (ICO).

13. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page with the relevant update date.

Cookie Policy

Sneakersby uses cookies and similar technologies to operate and improve our website.

Cookies are small files that can be stored on your device when you visit a website.

Essential Cookies

Some cookies are necessary for the website to function, including features such as shopping carts, checkout, security and account-related functionality.

These cookies may be used without consent where they are strictly necessary for the service you have requested.

Analytics Cookies

Where used, analytics cookies help us understand how visitors use our website and improve its performance.

We will obtain consent where required before using non-essential analytics cookies.

Advertising Cookies

Where used, advertising or tracking technologies may help us measure advertising campaigns or provide more relevant advertising.

We will obtain consent where required before using non-essential advertising cookies.

Managing Cookies

You can manage or withdraw your cookie preferences through the cookie consent mechanism available on our website.

You can also manage cookies through your browser settings.

Please note that disabling essential cookies may affect the functionality of the website.